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1. General
Conditions:
Sharing
of the infrastructure by the Domestic OSP and the International OSP shall
require prior written approval of the Authority. Such Registration
may be granted on fulfilment of the following conditions:-
(a) The
domestic OSP Centre and International OSP Centre shall belong to the same
Company.
(b) The
OSP shall set up call centre having at least 50 seats.
(c) The
OSP shall be responsible for any violation of the terms & conditions of OSP
registration by anyone including but not limited to its employees.
(d) The
Authority reserves the right to carry out the audit periodically.
(e) If the
Authority is satisfied that there has been a violation of the conditions, it
reserves the right to take punitive action including forfeiture of the security
deposit and / or the cancellation of the registration held by OSP and the
company shall be debarred from taking OSP registration for 3 years from the
date of cancellation of such registration.
2. Duration
of Registration for Sharing the Infrastructure & Bank Guarantee
(a) This
registration shall be valid for a period of 3 years from the effective date
unless revoked earlier for reasons as specified elsewhere in the document.
(b) The
Company shall submit a security deposit in the form of a Bank Guarantee in the
specified format for Rs.50 Lakhs for option 1 under term 4(A) of this chapter
or Rs. 1 crore for option 2 under term 4(B) of this chapter in favour of the
Authority for the period of such Registration. In addition, the Company will
sign an agreement with the Authority in the prescribed format.
(c) Any
failure to abide by the terms & conditions of Registration shall entitle
the Authority to encash the Bank Guarantees and to convert into a cash security
without any reference to the OSP at his risk and cost. No interest
or compensation whatsoever shall be payable by the Authority on such
encashment.
(d) Without
prejudice to its rights of any other remedy, the Authority may encash Bank
Guarantee and forfeit the security deposit in case of any breach in terms &
conditions of the Registration by the OSP.
3. Extension
of Registration for Sharing the Infrastructure
(a) Registration
for such facility shall be for a period of 3 years. This may be extended for a
further periods of maximum 3 years after expiry.
(b) For
extension of registration period beyond 3 years, the OSP shall submit such
request for extension along with extended validity period of Bank Guarantee, 60
days prior to the expiry date, failing which the registration will lapse
without notice.
(c) The
decision of the Authority shall be final in regard to the grant of extension.
4. Technical
Terms & Conditions for sharing the Infrastructure between International OSP
& Domestic OSP
(
A). OPTION - 1
(Separate &
Independent EPABX to be used for International & Domestic OSP Centres with
sharing of same operator position)
1. Interconnectivity
of the International OSP with Domestic OSP is not permitted.
2. The
Domestic OSP centre and international OSP centre shall have non-sharing
separate and independent EPABX but may have the common operator position.
3. OSP
shall ensure that only one call shall be offered to the operator position at a
time, be it domestic or international, incoming or outgoing.
4. No
voice traffic shall flow between the Domestic and international OSP centres
and/or cause bypass of the network of the Authorised Telecom Service Providers.
5. OSP
shall ensure that the system logs are tamper-proof and system logs are
preserved at least for six months. The Authority reserves the right to call for
these system logs on demand and also inspect them at site.
(
B). OPTION - 2
(International
& Domestic OSP Centres to share the common EPABX with logical partitioning)
1. Interconnectivity
of the International OSP with Domestic OSP is not permitted.
2. The
Company shall submit a certificate from the Vendors of the equipment that the
software is capable of logically bifurcating the common infrastructure into two
separate and independent environments for the Domestic OSP and International
OSP Centres.
3. The
Company shall ensure the complete logical separation between the activities of
the domestic and International applications. No voice traffic shall flow
between the Domestic and international OSP centres and/or cause bypass of the
network of the Authorised Telecom Service Providers.
4. OSP
shall ensure that the system logs are tamper-proof and system logs are
preserved at least for six months. The Authority reserves the right to call for
these system logs on demand and also inspect them at site.
5. Work
from Home
The
concept of Extended Agent Position (Work From Home) is permitted with the
following conditions:
(i) The
OSP operator shall submit a security deposit of Rs.5 crores with an agreement
envisaging to meet certain obligations like exclusive use of home agent, all
responsibility to be borne by OSP etc.
(ii) The
agents at home shall be treated as Extended Agent Position of the call centre
and interconnection is permitted through authorised service
Providers Provisioned (secured) VPN (PPVPN) which have pre defined
locations i.e. home of the agents and OSP centre as VPN sites. Over
and above PPVPN, the OSP may use their own security mechanism like
Authentication, Authorization and Accounting. Such work from home
facility shall be limited to the SSA of the OSP Centre and adjoining
SSAs.
(iii) The
Authority shall have the right to carry out periodic / surprise inspections of
such establishments.
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